Multi-tenant robot connector platform for companies

In modern business automation, it is no longer enough to buy a single robot. The challenge lies in scaling across multiple locations and integrating into the existing IT infrastructure. A multi-tenant robot connector platform solves this problem by strictly separating hardware, control and data management. Multi-tenancy means that an organization can manage different locations, departments or external service providers on a single platform, while data and access rights remain securely isolated.

werob's platform acts as an operating layer that sits between the physical robots of over 44 OEM partners and the operator's software systems. This architecture prevents the so-called vendor lock-in. If a manufacturer discontinues its software support or a more powerful model comes onto the market, the integration into the ERP or PMS system remains. The connector layer ensures that data exchange is standardized. This is particularly critical for companies in the care, hotel or logistics sectors that rely on high availability and data security.

• Central management of heterogeneous fleets (e.g. cleaning robots and service robots in parallel)
• Secure data separation between different locations or clients
• Standardized interfaces to leading industry systems
• Real-time monitoring via a 4-dimensional Traffic light system

The biggest bottleneck when introducing robotics is often the planning phase. Traditional consulting firms require three to six months for discovery decks and feasibility studies. werob uses the Spec Engine for this. This tool has been trained on over 35,000 projects and translates the human description of a workflow into a technical robot specification within 48 hours. A Director of Operations simply describes the shift, the floor and the task. The Spec Engine uses this to generate an action graph that defines exactly which requirements the hardware must meet.

This speed is crucial to quickly close operational gaps. As soon as the specification is in place, the supplier match takes place. The best options are determined from a catalog of over 280 maneuverable robots. Not only technical parameters such as load capacity or battery life are taken into account, but also regulatory requirements and compatibility with the existing infrastructure. The result is a well-founded ranking that provides the operator with a basis for decision-making without having to become a robotics expert themselves.

A robot that does not communicate with the rest of the operating system remains an isolated tool. The true efficiency comes from integration into the operator stack. werob supplies prefabricated connectors for market-leading systems. In care, these are integrations in PointClickCare and MatrixCare. In the hotel industry, systems such as Opera PMS or Mews are connected, while SAP EWM plays a central role in logistics. These connectors allow tasks to be triggered automatically. When a guest in the hotel orders an additional pillow via the PMS, the robot receives the order directly without the intervention of an employee.

This profound integration eliminates media breaks. The data flows bidirectionally. The robot reports the completion of a task back to the main system, enabling complete documentation and analysis. This is an essential part of the werob promise: eight weeks from the first contact to the productive use of the robot on the site.

The decision for a multi-tenant robot connector platform is primarily driven by economic metrics. werob follows an outcome-only model. This means that operators only pay when the robot is actually in use and fulfills the defined tasks. The cost reductions are measurable and depend heavily on the respective vertical market. In care, an automated round of medication relieves a location by an average of 92,000 euros annually. This sum results from the savings in specialist hours, which can now be used for direct resident care.

In the hotel industry, the savings in room service are as much as 112,000 euros per year and location. Here the robot takes over the time-consuming journeys between the kitchen, storage and guest rooms, especially at night. For facility management companies, the automated cleaning of kitchen floors offers relief of 44,000 euros annually. These numbers are not theoretical estimates, but are based on data from the 200 robots that werob already supports in live operation. The platform makes it possible to monitor and optimize these savings across locations via the central cockpit.

An often underestimated aspect when using robotics is legal compliance. From January 20, 2027, the new EU Machinery Regulation 2023/1230 will be binding. It places significantly higher demands on cybersecurity and risk assessment of autonomous systems. Many Asian OEMs currently do not have the necessary conformity assessments for the European market. werob acts as a compliance path here. The platform ensures that all robots used meet the necessary standards such as ISO 13482 for personal care robots or IEC 62443 for industrial cybersecurity.

Complete documentation of security incidents and system states is particularly necessary in sensitive areas such as care (home supervision) or security services (BewachVO). The werob Cockpit offers a 4-dimensional traffic light system that monitors not only the hardware and infrastructure but also the regulations and compliance with the specification. This gives operators the necessary legal certainty to roll out robot fleets on a large scale without incurring individual liability risks due to inadequate certification.

As soon as the robots are in use, the focus switches to stable operation. The werob Cockpit is the central control unit for the entire fleet. Unlike traditional dashboards, which often only show battery status, the Cockpit offers in-depth analysis of operational performance. It monitors whether the robot completes the tasks defined in the Spec Engine within the specified time parameters. If a robot stops due to a blocked route or a WiFi failure, this is immediately signaled in the cockpit.

The multi-tenant capability allows regional managers to only see their own locations, while the corporate headquarters has an aggregated view of the entire European fleet. This is crucial for companies like Korian Germany, which are using robotics as a strategic tool to address the skills shortage. The platform provides the database for continuous process optimization. If data shows that a robot is underutilized in a specific time window, the workflow can be adjusted via the Spec Engine to take on additional tasks such as transporting lab samples or mail.

werob now operates in eleven European countries, including Germany, France, Italy and the United Kingdom. This international presence is invaluable for globally operating hotel chains or logistics groups. A multi-tenant robot connector platform must be able to harmonize different national regulations and technical standards. werob offers a uniform operating level that abstracts local peculiarities.

Werob plans to increase the number of active robots to 2,000 by 2028. This scaling is made possible by hardware agnostics and standardized integration processes. Operators do not have to start new integration projects for each country. Once defined, workflows and connectors can be transferred to new locations with minimal effort. This significantly reduces the marginal costs of automation and makes robotics economically attractive even for smaller locations within a larger group.

Getting started with robot-assisted automation with werob follows a clear eight-step process. Everything starts with recording the current state: who are you, which layer should be automated and what does the on-site infrastructure look like? werob delivers the finished specification within 48 hours. After another five days, a concrete offer is available that is based on the outcome-only model. There are no hidden costs for consulting services or lengthy integration phases.

Implementation takes place within eight weeks. During this time, the necessary connectors are activated in the IT stack and the robot is trained on site. Using the werob platform eliminates the need to build up your own in-depth robotics know-how. The operator concentrates on its core business, while werob ensures the technical and regulatory operational level. This is the most efficient way to benefit from the massive cost savings of modern robotics.