Robot Integrator Hamburg: System integration in eight weeks

In the world of robotics there is often confusion about the distribution of roles. An original equipment manufacturer (OEM) such as Boston Dynamics, Keenon or Pudu develops and produces the hardware. These manufacturers are experts in mechanics and sensors. A system integrator like werob, on the other hand, is the operator's partner. werob does not sell its own hardware, but rather integrates the best technology on the market into the specific processes of a company. This is crucial because a single robot only develops a fraction of its potential without a connection to the merchandise management system or the building control system.

werob is set up to be hardware-agnostic. This means that we are not tied to a specific manufacturer. There are over 44 OEM partners and more than 280 different robot models in our catalog. This independence protects operators from vendor lock-in. When a hotel in Hamburg is looking for a solution for room service, it ranks all available models against the specific requirements of the hotel. The result is a solution that is technically suitable and regulatory-safe. As an integrator, we take responsibility for the interaction of hardware, software and infrastructure.

The traditional path to automation often takes months. Consulting firms create extensive discovery decks that are theoretically sound but difficult to implement operationally. werob has radically shortened this process. Our Spec Engine is an AI-powered tool trained on data from over 35,000 projects. An operator describes his workflow, shift times and spatial conditions. werob delivers a ready-to-use robot specification within 48 hours.

This speed is a key competitive advantage. Instead of lengthy workshops, customers receive precise technical requirements that can be immediately transferred to supplier matching. The Spec Engine takes into account not only the task itself, but also critical factors such as floor conditions, elevator connectivity and WiFi coverage. For a logistics location in Hamburg, this means that the specification for a yard patrol is available after just two days, including the calculation of an annual cost reduction of around 68,000 euros.

As soon as the specification is in place, supplier matching takes place. werob compares the requirements with the performance data of over 280 robots. Technical parameters such as load capacity, battery life and navigation accuracy are evaluated as well as delivery capability and maintenance support in Europe. Our partners include leading names such as Unitree, Apptronik, ABB and Universal Robots. Specialist service providers such as Bear Robotics or Ecovacs Robotics are also part of the catalog.

The aim of the matching is to identify the hardware that promises the highest return on investment (ROI). werob takes over all communication with the manufacturers. The customer no longer has to laboriously search for the right provider. Since werob is already operational in 11 European countries, we have deep insights into the reliability of the various systems in real, continuous operation. An offer is usually available just five days after the first specification.

A robot working in isolation often creates more work than it saves. True efficiency comes from integration into the existing IT landscape. werob offers prefabricated connectors for this purpose. These interfaces enable seamless communication between the robots and the systems the operator already uses. In care, these are, for example, PointClickCare or MatrixCare. In the hotel industry we integrate PMS or Mews in Opera, and in the food & beverage sector in systems such as Toast or Lightspeed.

The connection to SAP EWM is of central importance for logistics companies in Hamburg. Through this integration, the robot knows in real time which order needs to be processed next and where the goods are. werob's connectors drastically reduce implementation time. Instead of individual programming, we use proven standards that guarantee stable data transmission. This is the basis for the werob Cockpit, which enables live fleet management with a four-dimensional traffic light system.

An often underestimated aspect of the introduction of robotics is compliance with legal regulations. The new EU Machinery Regulation 2023/1230, which is binding from January 20, 2027, is particularly critical. Many robot manufacturers, especially from outside Europe, do not yet fully meet these strict requirements. werob acts as a compliance path here. We ensure that all of the systems we integrate comply with European safety standards.

This includes not only the machine regulations, but also specific standards such as ISO 13482 for service robots in personal areas or the BewachVO for security applications. In care, conformity with home supervision must also be guaranteed. werob carries out the necessary conformity assessments and ensures that operations are legally compliant. For companies in Hamburg, this means planning security. We protect your investment from regulatory risks and ensure that the robots can continue to be operated legally after 2027.

Automation has to pay off. werob follows an outcome-only model: customers only pay when the robot actually runs and delivers the promised performance. We do not work with abstract savings potential, but with verified numbers from practice. In care, the automation of the medication round leads to an annual cost reduction of 92,000 euros per location. Transporting laundry and waste saves a further 71,000 euros.

In the hotel industry, the effects are even clearer. A robot for room service saves the budget by 112,000 euros per year. In the catering industry, a tray bot in the dishwashing chamber saves around 76,000 euros annually. These numbers are based on real stakes with customers like Korian Germany. By taking on repetitive tasks, the workload on specialist staff is relieved, which is a crucial factor, especially in times of labor shortages. The systems are usually amortized within a few months.

Operating a robot fleet requires transparency. The werob Cockpit offers a central overview of all active units. The system uses a four-dimensional traffic light system to monitor the status of hardware, infrastructure, regulatory and specification. If a robot stops due to a Wi-Fi disruption or needs maintenance, this is immediately signaled in the cockpit. This enables proactive action before operational failures occur.

The cockpit also collects valuable data about the utilization and efficiency of the robots. Operators can see exactly how many kilometers a robot has traveled or how many deliveries have been successfully completed. This data is the basis for the continuous optimization of processes. In Hamburg we use this information, for example, to continually improve route guidance in large logistics centers or hospitals. The goal is maximum system availability with minimal manual intervention.

The path to automation with werob follows a clear, eight-step process. Everything starts with recording the identity and describing the specific workflow. In the second step, we analyze the shift schedules and the exact form of the task. This is followed by an examination of the site infrastructure to ensure that the structural conditions are suitable for robots. In the fourth step, hardware preferences are queried, followed by a detailed analysis of the regulatory requirements.

After the commercial framework has been defined, the final matching and creation of the offer takes place. This structured approach ensures that no detail is overlooked. Ideally, it only takes eight weeks from the first contact to the robot working on the site in Hamburg. This process is designed to keep the complexity for the operator as low as possible. werob takes on the hard work of integration so that the company can concentrate on its core business.